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Navigator [General] - Troubleshooting tips for PC / USB connections

Author: Robert Taylor Reference Number: AA-00236 Views: 21576 Created: 2014-04-28 20:37 Last Updated: 2014-05-14 09:05 50 Rating/ 1 Voters

Troubleshooting tips for PC / USB connections

  • Try a different cable
  • Try a different USB port on the PC
  • If the PC has USB 3 ports, try non-USB3 ports etc.
  • PC Anti-virus Software

We know that sometimes Norton Internet Security, AVG, McAfee, and Trend Micro Antivirus / Firewall software can cause the Navigator not to connect properly, or to disconnect. If you have any of these programs running on your PC, try disabling the Anti-Virus and/or Firewall component(s) while your Navigator is connected to the PC.

  • Make sure the Navigator is NOT connected while installing software
  • If you disconnect and reconnect the Navigator to the PC, wait at least 5 seconds after unplugging BEFORE plugging in again
  • Remember, your Navigator can connect in different modes, USB or Mass Storage mode, and Sync mode.
  • When using in Sync mode, you will need to install additional software to make the connection:

WindowsXP: ActiveSync

Windows Vista, 7 or 8: Windows Mobile Device Centre

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