Hema Explorer [General] - Pro Subscription - How to cancel?

Author: Robert Taylor Reference Number: AA-00515 Views: 2797 Created: 2016-08-01 06:49 Last Updated: 2018-05-14 07:11

25 Rating/ 1 Voters

Important!

Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged. On the Android platform, if an app you've purchased a subscription for is removed from Google Play, your future subscription will be automatically canceled but past subscriptions will not be refunded.

Subscriptions are an ongoing (rolling) purchase made via the app store account you use on your device.

All management of your subscriptions is done via the app store on your respective platform (iOS or Android)

Cancelling an ExplorerPro subscription on your Apple iOS device

Launch the Settings app on your iPhone or iPad
Tap on iTunes & App Store
Tap on your Apple ID at the top
Choose View Apple ID from the popup menu
Enter your password if / when prompted and tap on OK
Tap on Manage under Subscriptions (if Subscriptions is not visible, then you do not have any subscriptions which are managed by iTunes)

Cancelling an ExplorerPro subscription on your Android device

This information has been taken directly from Google's support pages.

Go to play.google.com/store/account or open the Play Store app on your device, and go to your Account, then Subscriptions
Find the subscription you want to cancel
Click Cancel Subscription

Please rate articles! It helps us to ensure that you can find relevant information in the Knowledgebase.
You can use the Please rate this article option from the Tools menu at upper-right.
Comments left when rating articles are not replied to, although they are viewed and taken into account.
If you have an issue you need help with, please submit a ticket at Hema Tech Support