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iGO [Street mode] - Purchasing extra content (such as updates or extra maps)

Author: Robert Taylor Reference Number: AA-00262 Views: 17355 Created: 2014-04-28 20:37 Last Updated: 2016-06-07 08:44 100 Rating/ 1 Voters


This article applies to the following Navigator model(s):

  • HN5i
  • HN6
  • HN7

This article assumes that you already have some familiarity with using the naviextras Toolbox software, and that you have already installed the software on your PC.

It also assumes that you have created a naviextras account.

Further information on these topics is available in this knowledgebase.

The HN6 has more internal memory than the HN5i.

The HN5i will create content folders on the micro SD card to contain additional content which will not fit on the internal memory.

This is not an issue if you are only buying a single country, eg. France. It is more of an issue when purchasing a complete package of maps, eg. Western Europe

Some of the packages are relatively large, but the software will display the size of the package when you are browsing the catalogue.

Start the naviextras Toolbox software.

If you have had the Toolbox software installed for a period of time, you may be notified that there is a new version available to download and install. You should always update the software to the latest version if there is one available.

Connect your Hema Navigator.

In the naviextras Toolbox program on your PC, click on the Maps button (this button may be labelled Shop. It depends on the language settings current in naviextras Toolbox).

Browse the online shop until you find the content you wish to purchase (in this example we are going to purchase the Western Europe map set).

Naviextras Toolbox

Once you have located the desired content, click the READ MORE button

Naviextras Toolbox

Choose the package you wish to purchase. Most of the map content will be available in three different packages:

1 year update

You can download all released updates for that package for 1 year

Get the latest map

Download and install the current latest version of the map. You are not entitled to any free updates once you have installed this package.

Rent a map

Allows use of the downloaded map for a fixed period of 1 month. This can be a good option if you are going to visit a country for 2 weeks.

Once you have chosen the package you want, click the ADD TO CART button to add the selected content to your shopping cart.

Often there will be SPECIAL OFFERS available, depending on the package you have chosen. These usually contain content associated with the package you have chosen, and will be available at a discounted rate etc. You can browse, and add these to your shopping cart if required

Naviextras Toolbox

Continuing with our example, we have decided to purchase the Rent A Map option, so we select it, and click the ADD TO CART button

Naviextras Toolbox

You will see a status message indicating that you have successfully added the content to your shopping cart.

The MY CART panel on the right will show the current contents of your cart.

You can continue browsing the catalogue at this point, or click the GO TO CHECKOUT button to make your purchase of the existing cart contents.

Naviextras Toolbox

You will then see a summary of the contents of your cart.

You will also now see a panel to the right which shows your current process through the purchase process.

Click the INVOICE ADDRESS button to proceed to the next step.

Naviextras Toolbox

Specify the address used for your invoice. When paying via credit card, this is usually the same address as that used for your credit card statement etc.

Once you have made a purchase the software will remember these details for your next purchase.

Click the SAVE TO PROFILE, BACK TO CART button to continue

(Note: details have been deliberately blurred here to protect the innocent)

Naviextras Toolbox

Verify your details, and change them if necessary.

Click the PAYMENT button to continue

(Note: details have been deliberately blurred here to protect the innocent)

Naviextras Toolbox

Choose your payment card type by clicking the appropriate symbol.

Make sure your Language and country selections are correct, then click the Select button to continue

Naviextras Toolbox

Complete your credit card details, and click the Submit button to continue

(Note: details have been deliberately blurred here to protect the innocent)

Naviextras Toolbox

Once the payment has been processed, the packages you have purchased should start downloading to your device.

If you have purchased a large package, or multiple packages, be patient!

In our example, the Western Europe package took around 1.5 hours to download and transfer to the Navigator.

The download time will be entirely dependent on the speed of your internet connection.

If the download is interrupted, for example by an failure of your internet service, it should be able to be resumed after your connection is restored.

Naviextras Toolbox

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